JOB DESCRIPTION OVERVIEW:

OmniSeq seeking a motivated IT professional to support, maintain, optimize, and implement a wide range of IT systems in a fast-paced team atmosphere. This position will provide opportunities to be involved in projects to solve business problems and improve the user experience. Qualified candidates should have a 4-year degree in a technology major such as Computer Science or Information Systems along with a minimum of three years of experience as an IT professional.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide customer support for IT applications and hardware.
  • Respond to, troubleshoot, and resolve IT support requests in a timely manner.
  • Document processes and close support requests in ticket (JIRA) system.
  • Communicate with internal customers and external vendors to resolve IT issues.
  • Support, install, implement, and update IT applications and hardware.
  • Identify and reduce technical issues in existing applications.
  • Participate in on-call support.
  • Apply technology to solve business problems and improve user experience.
  • Perform special projects and other duties as assigned.
  • Support and maintenance of servers and backups
  • Asset inventory reporting, planning and management.
  • Troubleshoot advanced computer issues (network, phone, hardware, software, & peripherals)
  • Identify and learn appropriate software and hardware used and supported by the organization

QUALIFICATIONS / EXPERIENCE:

  • Bachelor’s (4-year) degree in a technical major, such as computer science or information systems. Will consider a combination of education and experience in place for a four-year degree.
  • A minimum of 3 years of experience supporting, troubleshooting, and maintaining IT applications and hardware.
  • Excellent problem solving skills with the ability to troubleshoot technical problems and provide solutions
  • Highly self-motivated and possess the ability to work independently with minimal direction or supervision
  • Demonstrated ability to communicate effectively (both oral and written)
  • Excellent interpersonal skills with an orientation towards professionalism and customer service
  • Possess a high aptitude for learning with the ability to adapt to new technologies.
  • Experience in coordinating simultaneous assignments, following work priorities, meeting project deadlines, and coordinating personal work schedule.
  • Advanced knowledge of troubleshooting computer hardware, software and peripherals issues within a business environment.
  • Responsibilities require occasional evening and weekend work, sometimes with little advance notice, and participation in an on-call rotation.
  • Clinical or healthcare industry experience, preferred
  • Experience with Microsoft Windows Server, SCCM, Office 365 and Active Directory.
  • Experience with Microsoft Windows 10 desktop operating systems.
  • Experience with Linux and HPC a plus.
  • Solid understanding of basic networking.
  • Scripting and automation, preferred
  • Familiarity with 21 CFR part 11, CLIA, HIPAA, and related clinical regulatory requirements, preferred

PHYSICAL / ENVIRONMENTAL DEMANDS:

  • Occasional lifting/carrying (50 pounds or less)
  • Availability to perform work outside of regular business hours