We’re Here to Help.

Our multidisciplinary team are experts in the areas of oncology, pathology, laboratory testing, information technology, bioinformatics, patient billing & insurance, and clinical trial navigation. We are focused on ensuring physicians have the molecular information and extended resources they need to personalize patient therapy. Our team is dedicated to offering physicians and patients the best therapeutic support possible.

Specialists are available to:

  • Have a detailed conversation about OmniSeq Comprehensive
  • Set up your account with OmniSeq℠
  • Provide an onsite demonstration on the complete OmniSeq Connect℠ ordering and reporting solution that best fits your practice
  • Answer any questions about insurance and financial assistance
  • Work directly with your pathologist to ensure optimal sample retrieval
  • Walk you step-by-step through the clinical report results
  • Help identify clinical trial opportunities
Please call an OmniSeq CARES℠ representative by phone at 1-800-781-1259 or email us at support@omniseq.com if you should have any questions. We answer all customer support requests promptly.

Frequently Asked Questions

Can I order testing on more than one tumor?

Each tumor has its own unique characteristics. If you would like to test more than one tumor via OmniSeq Comprehensive, a separate order should be placed for each. To ensure successful submission to insurance, please be sure to document medical necessity for the two different tests.

How can I connect my patients to clinical trials?

Our goal is to enroll. Our Knowledge Informatics team works to present the most up-to-date information on clinical trials. An OmniSeq CARES representative will help you learn more and get your patients connected.

How can my practice order the test? Can my clinical staff order the test on my behalf?

We want to keep the ordering process simple and efficient. We accept paper order forms by fax or secure email as well as via our web portal OmniSeq Connect. Order progress and reports may be viewed through our exclusive web-based portal.

Tests must be ordered by a treating physician or an individual authorized under New York State law to order tests. An OmniSeq CARES representative will be happy to assist in setting up a process that works best for your clinical practice.

How quickly can I expect results?

The average turnaround time for results in 10-15 days upon receipt of the qualified tumor sample.

Results will be available through our exclusive web-based portal, OmniSeq Connect. An OmniSeq CARES representative will be happy to assist you with creating a portal account. Results may also be sent via fax or secured email.